Bosch Appliances Online Store

Terms and Conditions

1. Definitions

In these Terms and Conditions

  • “BSH” is defined as BSH Home Appliances Limited and all its brands licensed in Canada, having its corporate offices at Mississauga, ON.
  • “Customer” is defined as the individual purchasing BSH Product, Appliance or Service.
  • “Appliances” is defined as any major domestic appliance (MDA) or small domestic appliance (SDA) offered for sale by BSH.
  • “Accessory” is defined as any item, sold by BSH, that enhances a BSH Product, making it more useful, versatile or attractive. For example, installation kits, filters, etc.
  • “Service” is defined as any chargeable activity performed by BSH, excluding warranty and telephone support, which BSH agrees to supply to the Customer.
  • “Product” is a collective term that includes Appliance, Accessory & Service offered for sale by BSH on the Bosch Appliances Online Store.

2. BSH Terms and Conditions

By purchasing Product via the Bosch Appliances Online Store, the Customer agrees with the terms and conditions applicable to the sale of Product, henceforth referred to as the “Terms and Conditions”.

In the event of a contradiction between the Terms and Conditions herein and any other terms and conditions applicable to the Product, including any information made available via hyperlink or quote, the Terms and Conditions shall take precedence.

The Terms and Conditions constitute the sales agreement (“Agreement”) entered into between BSH and Customer, irrespective of whether Customer accepts the Terms and Conditions by written acknowledgement, implication or acceptance of Product hereunder.

The Terms and Conditions shall form a part of any order placed by Customer (“Order”). Any term or condition on any Order or other document added by Customer shall be of no force or effect whatsoever. In particular, acceptance by BSH of an Order sent by Customer shall not be deemed an acceptance of any conflicting or additional terms and conditions contained thereon. BSH specifically rejects any different or additional terms and conditions proposed by Customer unless those terms and conditions are mutually agreed to in writing in accordance with Sub-section 19.5.

3. Pricing

3.1 Product Price – The price of the Product will be the price indicated on the Order confirmation. In the event that prices on the Order confirmation are different from those on the Bosch Appliances Online Store website, Customer should contact BSH.

Unless otherwise noted, prices include standard freight. In the applicable territories / provinces, Product prices may include government eco-fees, recycling fees, and/or stewardship fees.

Product prices do not include value added tax or other local taxes or duties (collectively “Taxes”). All Taxes, if any, due on account of purchases hereunder shall be paid by Customer and will be noted separately on the Order confirmation and invoice.

3.2 Online Prices – All prices, pictures, and descriptions on the Bosch Appliances Online Store website are subject to change. BSH maintains no responsibility for inadvertent errors.

4. Order

4.1 Ordering – All Product Order must be placed via the Bosch Appliances Online Store to be accepted by BSH. BSH DOES NOT ACCEPT ORDER FOR DELIVERY OUTSIDE CANADA.

4.2 Order Accuracy – It is Customer's responsibility to provide accurate information when submitting Order for Product. Order citing incorrect brand / model numbers or shipping addresses, may result in additional costs to Customer.

4.3 Acceptance of Order – By placing an Order, Customer makes an offer to BSH to purchase the Product. Any Order shall be subject to acceptance by BSH and BSH may decline any Order in whole or in part, for any reason whatsoever in its sole discretion. If BSH accepts Customer’s Order, BSH will notify Customer of its acceptance with an Order confirmation transmitted by any available and reasonable means. BSH reserves the right to cancel the acceptance of an Order up to the time the Product is delivered to Customer’s location.

4.4 Order Change – While BSH will make every effort to supply Customer with the Product listed on the Order confirmation, there may be occasions when BSH is unable to supply the Product, because, for example, (i) such Products are no longer being manufactured or available, (ii) BSH is unable to source relevant components or (iii) there was a pricing error. In such circumstances BSH will contact Customer and may suggest alternative Product that Customer may wish to purchase (at the same or different price). In the event of a pricing error, BSH will communicate the correct price to Customer. If Customer does not accept BSH’s proposed substitution or the price modification, then BSH will cancel the Order and refund any monies that Customer may have paid to BSH with respect to the Product Order. Subject to Subsections 17.3 and 17.4, repayment of such monies will be the extent of BSH’s liability to Customer if BSH is unable to deliver Product ordered by Customer.

5. Delivery

5.1 Delivery – Subject to these Terms and Conditions, BSH will supply to Customer the Product indicated on the Order confirmation.

  • Method(s) of shipping shall be determined in BSH’s sole discretion.
  • BSH will not ship any Product to addresses in the Northwest Territories, Yukon, Nunavut, islands or remote areas determined by BSH’s third-party carriers. BSH DOES NOT SHIP TO ANY LOCATION OUTSIDE OF CANADA.
  • Product cannot be shipped to P.O. Box addresses.
  • Customer is responsible for additional shipping charges resulting from incorrect shipping addresses.
  • BSH’s third-party carrier delivers to, at least, the first dry space available (e.g. carport, garage, porch). Please refer to Customer’s delivery confirmation for specific details.
  • BSH DOES NOT AND WILL NOT INSTALL PRODUCT AND HAS NO RESPONSIBILITY OR INVOLVEMENT REGARDING INSTALLATION.
  • Customer is responsible to immediately inspect Product to confirm correct Product has been delivered and identify any transport damage upon receipt at designated delivery location.

5.2 Delivery Dates – Delivery dates which may be specified in the Order, the Order confirmation, or in any other communication from BSH (whether oral or in writing) are estimates only.

5.3 Product Availability – Product Orders are only fulfilled on an AS-AVAILABLE BASIS, AND BSH MAKES NO GUARANTEES, REPRESENTATIONS OR WARRANTIES ON THE AVAILABLITY OF PRODUCT.

5.4. BSH may make partial shipments of Customer Order, which will be separately invoiced and paid for when due. Any delay in the delivery of any shipment will not relieve Customer of their obligation to accept the remaining deliveries. BSH shall not be liable for any failure to ship complete Order or for any shipment delay.

6. Acceptance

Unless otherwise agreed to in writing, all shipments (which for the purpose of this Section 6 shall be deemed to include the contents of packaged Product as well as the packages themselves and the number of packages) shall be deemed correct and undamaged unless at the time of delivery Customer specifies on BSH’s copy of the delivery documentation the precise shortfall or error in delivery and inform BSH of such shortfall or error in writing within five (5) business days after the original delivery date of the given shipment. Customer’s failure to inform BSH in this way shall constitute a waiver of any such claim. All communications with BSH must include the single Order number provided in BSH’s Order confirmation, and the exact nature of the discrepancy between the Order and shipment in number or type of Product shipped. For undershipments, BSH shall, at its sole discretion, issue a replacement shipment or a credit/refund to Customer’s account.

7. Payment

All Orders shall be paid in full in the currency stated without deduction prior to shipment. Payment can be made via MasterCard or Visa. EFT/Wire transfers may be necessary for large value purchases. Customer must contact mbx-mis-ca-d2c-sales@bshg.com to initiate EFT/Wire transfers.

The billing address that the Customer provides must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, BSH reserves the right to cancel Customer’s Order without notification. BSH cannot resolve credit card problems with Customer’s financial institution if a credit card is declined. It is Customer’s responsibility, as a consumer, to settle credit card problems with the issuing institution.

8. Risk and Title

8.1. Title to the Product shall remain with BSH until all sums owning to it by Customer with respect to the Product have been paid in full.

8.2. Title and risk of loss or damage to all Product hereunder will pass to Customer upon BSH’s delivery of the Product.

9. Product Returns

BSH will accept returns of new, undamaged, unopened Product or Product damaged in transport. BSH WILL NOT ACCEPT RETURNS OF PRODUCT THAT HAS BEEN USED OR INSTALLED. For the latter, please contact BSH Customer Service for assistance.

9.1. Return of new, undamaged and unopened Product – Returns are allowed within thirty (30) days of delivery of Customer’s Order.

  • Product must be unopened in its original packaging, undamaged, and unused. Customers may return Product subject to a 25% restocking and handling fee, up to a maximum of $500, for each returned item.
  • Customer is responsible for shipping the Product back to the address provided by BSH at Customer’s expense. Consumer is responsible for loss or damage of Product during return shipment.
  • Accessory priced below $100 is final sale.
  • To return unopened Product, Customer must obtain a Return Authorization (RA) from BSH no later than thirty (30) days after receipt of the Product.
  • Customer must return Product in its original packaging to BSH with the RA Number written on the package.
  • BSH will issue a credit approximately three (3) days after BSH has reviewed, approved of the return and received the returned Product. Credit may not show up on Customer’s credit card statement for 1-2 billing cycles.

9.2 Return of Product damaged in transport – To obtain Service, request to receive an exchange of Product damaged in shipment or report an error in shipment, please contact BSH no later than five (5) days after receipt of the Order.

10. Data Protection

10.1. BSH’s handling of personal information is governed by the BSH Customer Privacy Policy located at https://www.bosch-home.ca/en/about/imprint/privacy-policy. By placing an Order, the Customer acknowledges they have read the BSH Customer Privacy Policy and consents to the data practices described therein.

10.2. By registering and placing an Order, the Customer agrees and consents to the following, including but not limited to:

  • BSH may store, process, and use personal information collected from the Customer’s order form or other communications (such as name, address, email, and payment details) for the purposes of processing the Order and providing related customer service.
  • BSH may share information with its group affiliates and trusted third-party partners (such as shipping carriers, payment processors, and service technicians) for the purpose of providing Product to the Customer. To facilitate its operations, BSH may store, process, or otherwise transfer the Customer's personal information to affiliates or service providers located outside of Customer’s province of residence and/or outside of Canada. BSH ensures this information is protected by safeguards comparable to the protection required under Canadian law.

10.3. If Customer wishes to have access to the information that BSH holds concerning Customer, or wants to make any changes, or does not want to receive information from BSH or third-party companies, Customer should contact BSH’s Privacy Officer at privacy-officer-ca@bshg.com.

11. Proprietary Rights

Customer shall not use BSH’s, or any of its brands (Bosch, Thermador and Gaggenau) name, logo, trademarks, trade names, trade dress, design, look and feel or other proprietary rights (together “Proprietary Rights”) in any manner whatsoever or for any purpose without the prior written permission of BSH. Customer must not remove, obfuscate, deface, cover or alter any BSH mark or other mark nor add any BSH mark or other mark to any materials provided by BSH, nor to any Product or its packaging. Neither Customer nor its agents may register or use any trademark that may cause confusion with BSH Proprietary Rights.

12. Copyrights

© Copyright BSH Home Appliances Limited, Mississauga, ON Canada. All rights reserved. The text, images, graphics, sound files, animation files, video files, and their arrangement on BSH websites are all subject to copyright and other intellectual property protection. These objects may not be copied for commercial use or distribution, nor may these objects be modified.

13. Export Control

BSH does not allow any of the Product to be purchased for export outside of Canada.

14. Warning! – Safety Concerns

In no event should Customer perform any technical work, replace parts on BSH Product, or perform “self fixing”; Customer should only use an authorized service provider to work on BSH Product, including the replacement of any part(s). BSH Appliances are sophisticated products that require extensive technical training and expertise before one can safely and effectively work on them. Internal components may be sharp, cause shock, or may otherwise be hazardous to an untrained individual. Customer should call the respective brand customer service number for a referral to an authorized service provider. Work performed on the Product by Customer or unauthorized service provider may void the manufacturer’s warranty.

15. Warranty

15.1 Please see the Statement of Limited Warranty contained in the Product Use & Care Guide for detailed warranty information on each Product.

16. Contact information (available in English and French)

16.1 Order status, availability and pricing: mbx-mis-ca-d2c-sales@bshg.com or 1-800-554-9043

16.2 Customer Support, Parts, Installation Information, and Product Service

17. Limitation of Liability

17.1. These Terms and Conditions set out the full extent of BSH’s obligations and liabilities with respect to the supply of the Product and the performance of any Service (including telephone and warranty support).

17.2. There are no warranties, conditions or other terms that are binding on BSH except as expressly stated in these Terms and Conditions.

17.3. The maximum aggregate liability of BSH for all claims of any kind under or related to the Agreement, whether in contract, warranty, condition, tort, strict liability, statute, or otherwise, SHALL BE LIMITED TO THE SUM PAID TO BSH FOR THE PRODUCT OR SERVICE IN QUESTION. IN NO EVENT SHALL ANY RECOVERY, WHETHER BASED ON A SINGLE CLAIM OR MULTIPLE CLAIMS, EXCEED TEN THOUSAND DOLLARS (CAD $10,000).

17.4. IN NO EVENT WHETHER AS A RESULT OF BREACH OF CONTRACT, WARRANTY, CONDITION, TORT, STRICT LIABILITY, STATUTE OR OTHERWISE SHALL BSH BE LIABLE TO THE CUSTOMER FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTIAL, OR INDIRECT DAMAGES (INCLUDING LOST BUSINESS PROFITS OR REVENUE, LOSS OF CONTRACT, INTERRUPTION IN USE, OR THE COST OF THE PROCUREMENT OF SUBSTITUTE GOODS) OR FOR PUNITIVE OR EXEMPLARY DAMAGES.

TO THE EXTENT ALLOWED BY LAW, THE REMEDIES SET FORTH IN THE AGREEMENT WILL BE CUSTOMER’S SOLE AND EXCLUSIVE REMEDIES FOR ANY CLAIM AGAINST BSH UNDER OR RELATED TO THE AGREEMENT. Customer waives and relinquishes any right or claim that might arise out of BSH’s refusal to accept Customer’s Order.

17.5. Any warranty, condition or other terms concerning the Product or Service which might otherwise be implied into or incorporated into the Agreement by statute, common law, laws applicable in the province where Customer purchased the Product or otherwise (including without limitation any implied warranty as to quality, fitness for a particular purpose, or merchantability) are hereby expressly excluded to the maximum extent permitted by law.

18. Governing Law / Jurisdiction

The Agreement shall in all respects be governed by and interpreted under the laws of the Province of Ontario and the parties submit to the exclusive jurisdiction of the courts of the Province of Ontario without giving effect to its conflicts of law principles, including without limitation its validity, interpretation, construction, performance, enforcement and all other matters arising out of or in relation hereto, and all the transactions it contemplates. Notwithstanding the foregoing, BSH reserves the right to institute proceedings against Customer in the courts having jurisdiction in the place where Customer resides or in any jurisdiction where any harm to BSH has occurred.

19. General Terms

19.1 Force Majeure – Other than for the requirement to make payment when due, neither party shall be liable for any delay or failure to meet its obligations under the Agreement due to unforeseen circumstances or to causes beyond such party’s control. In the event of any such delay, performance of the affected obligation shall be suspended for a period of time equal to the time of such delay save that in the event that the delay continues for more than two (2) months, BSH may elect to terminate the Agreement with immediate effect without incurring any liability.

19.2 No Waiver – The waiver by either party of any default by the other party shall not waive subsequent defaults by such other party of the same or different kind.

19.3 Severability – If any of the provisions, either in part or in full, of the Agreement is held by a court of competent jurisdiction to be unenforceable or invalid, such provision shall be enforced to the maximum extent possible or permissible and the Agreement will be adjusted, if possible, so as to give maximum effect to the original intent and economic effect of the parties with respect to the unenforceable provision and the remaining portions of the Agreement shall remain in full force and effect.

19.4 No Assignment – Customer may not assign the Agreement nor any Order related thereto. Customer may not assign their duties or obligations under the Agreement to any other party without BSH’s prior written consent, which shall not be unreasonably withheld. BSH may assign the Agreement without Customer’s consent provided that such assignment is to an affiliated company forming part of the BSH group of companies.

19.5 Modification – No modification to the Agreement shall be binding unless in writing and signed by an authorized representative of each party. BSH may change these Terms and Conditions at any time without notice.

Effective Date: October 5, 2025