At BSH Home Appliances (“Bosch”) our top priority is the health and well-being of our emloyees, customers and communities. As the situation with COVID-19 evolves, we are taking extra measures when delivering your products to help contain the spread of the virus. These steps are in accordance with the Health Canada guidelines.

Delivery Staff:

- Delivery staff will send text alerts (if number available) ahead of each Delivery explaining the precautions the drivers will be taking and what is expected of the customers prior to and upon arrival such as social distance and enhanced hygiene measures

- Upon arrival at each new delivery address, drivers will apply clean gloves.

- Drivers will introduce themselves and explain that the team would like to maintain the recommended “social distancing” of 1-2 meters while they perform the delivery.

- Drivers will have the customer use their own pen to sign any necessary paperwork.

- Our preference will be to have the driver manually type customers name in place of signature on the Personal Delivery Application (“PDA”) to avoid the exchange of documentation and/or driver phones/PDA's.

- We will work with all delivery teams to ensure anyone displaying symptoms will not be permitted to conduct deliveries on our behalf.

Consumer Responsibilities:

- If a member of the household is experiencing or has been in contact with anyone experiencing symptoms of respiratory illness such as fever, coughing, sneezing and/or shortness of breath within the last 14 days, please contact BSH at 1-800-554-9043 to reschedule delivery.

- Please clean the surfaces of any products that the delivery team will be removing from the house and any surfaces that the delivery staff may come into contact with.

- Please allow the delivery team adequate “social distancing” space of 1-2 meters with you, your children, guests and/or pets when they arrive, while they work and throughout the delivery process.

We will continue every effort to support you, our company and our community and thank you for your support and understanding during this evolving situation.