Dryer is not on.
Door may not be closed. Close the door.
Your power cord may not be plugged in. Check it and plug in the power cord if necessary.
You may be experiencing a power outage.
Power may not be flowing to the socket. Check if electricity is present at the outlet in question by using another small object that runs on electricity (e.g. hairdryer). If electricity is not present, consult an electrician.
The fuse may have blown or the circuit breaker may be tripped. Replace the fuse or reset the circuit breaker.
Dryer may not have been installed correctly. Recheck all installation instructions.
Dryer makes unusual noises, rocks or vibrates.
If the dryer makes thumping noises: This means the drum suspension rollers need time to warm up. This is normal and no action is required. As the suspension rollers warm up the thumping noise will decrease and should stop within 2 to 3 minutes of dryer use.
If the dryer rocks or vibrates: Dryer may not be level. Level the dryer according to the installation instructions in the Use & Care Guide. Each foot should carry approximately 25% of the total weight.
If the dryer makes a rhythmic vibrating noise:
- The laundry load may be balled up. This causes the load to bounce in the dryer. Stop the dryer, separate the items in your load and restart the dryer.
- The electric or gas line may be rattling against the dryer. Check to ensure this is not occurring.
Water is not sprayed into the unit during Steam cycles.
A cycle without steam may have been selected. Choose a cycle with steam.
The water tap may not be turned on. Turn on the water tap.
The nozzle may be dirty thus causing it to not spray water adequately. Wipe the outside of the nozzle with a cloth moistened with white vinegar.
The nozzle may be blocked. Remove the nozzle using a 7/16” socket wrench. Place the nozzle into a container filled with enough white vinegar to cover the nozzle. Soak for 5 minutes, then gently scrub with a toothbrush to remove residue. Rinse the nozzle in water, dry with a soft cloth and then reinsert it back into the dryer.
The Aqua-Stop hose (if installed on your product) may have been triggered. It is triggered when there is a leak in the hose. The hose will have to be replaced if a “red dot” is seen in the Aqua-Stop window. See illustration below
Clothing isn’t completely dried.
Here are some troubleshooting tips so your clothes come out of the dryer completely dried:
- Washing at higher RPM’s (rotations per minute) results in higher moisture extraction during the final spin cycle.
- Select a drying program that is appropriate for the type of materials that are in the dryer:
- Use cotton programs for cotton textiles
- Use easy care programs for synthetic textiles
- Clean the moisture sensors (located next to the lint filter) with a soft cloth and a tiny bit of white vinegar. Only white vinegar can be used.
- Ensure that there is adequate ventilation.
- Do not exceed the maximum load amount. Reduce the load amount.
Dryer seems to run a long time.
The initial moisture in the textiles may be too high. Make sure the appropriate spin speed is chosen when washing your textiles. Washing at higher RPM’s (rotations per minute) results in higher moisture extraction during the final spin cycle.
Do not exceed the maximum load amount. Reduce the load amount.
Ensure that there is adequate ventilation.
Air condenser may be blocked (applies to condensation dryers only). Clean it with water. View our How-to-Videos to learn how to clean your condenser. Or read instructions in our DRYER – CLEANING & CARE SECTION.
The lint filter may be blocked. Remove lint regularly before and after every drying cycle.