Wipe away spills on a timely basis so that spills do not become hardened and difficult to remove. View our How-to-Videos for instructions on how to change a water filter, which is located either at the bottom of your refrigerator or inside it. There is also a video on how to clean stainless steel.

If you have a water filter, please change it regularly every 6 months or when your refrigerator reminds you to change it. Water filters can be purchased from your dealer. Water filters improve the quality and taste of your water.

Please also refer to the REFRIGERATION – CLEANING & CARE SECTION for additional information.

The refrigerator door sits slightly higher than the freezer door. This allows for self-adjustment as the refrigerator door storage area is adjustable to hold large food items.

The water filter is old and needs to be replaced. You may buy a new water filter from your dealer. To install your water filter, refer to the water filter installation instructions in your Use & Care Guide or the instructions included with the water filter replacement cartridge. You can also view our How-to-Videos for instructions on how to change a water filter, which is located either at the bottom of your refrigerator or inside it.

An ice cube may be jammed in the arm that measures the level of the ice cube container. Remove the ice cube container and release the jammed ice cubes with a blunt plastic tool. Do not use sharp or pointy objects as this could damage the appliance.

The ice maker may have just been turned on or it may have just dispensed a large amount of ice. From the time power is switched on or the ice bin is emptied, it may take approximately 24 hours before the unit will begin producing ice. Allow 72 hours after power is switched on for full ice production levels. The ice maker should make 70-120 cubes every 24 hours once cooled.

The water pressure may be too low. Have it checked by a qualified person.

The ice maker may not be turned on. Turn it on by referring to your Use & Care Guide.

The water filter is old or clogged. You may buy a replacement water filter from your dealer.

The refrigerator door may be open. Close it.

The refrigerator alarm may be going off. Press the “Alarm” Button (see below for what it looks like) to deactivate it. If the refrigerator has a water dispenser, the “Alarm” Button is located on the front control panel. If the refrigerator does not have a water dispenser, the “Alarm” Button is located on the display panel, which is located inside the refrigerator.

Follow these step-by-step instructions:

1. Unplug the appliance or switch off the fuse.
2. Removable food storage compartments and drawers may be removed for cleaning.
3. Remove all food from the appliance and store in a cool location.
4. Clean the appliance with a soft cloth, using lukewarm water and a small amount of pH-balanced dishwashing liquid. Wipe dry when done.
5. Clean any stainless steel areas of your refrigerator by using a mild, non-abrasive cleaning agent or stainless steel cleaner with a soft cloth. Wipe with the grain when cleaning stainless steel. Wipe dry to avoid water marks. Do not use cleaning materials that contain chlorine since it is corrosive to stainless steel. Warning: Some stainless steel cleaners are known to have negative effects on materials other than stainless steel. Make sure to apply stainless steel cleaner to stainless steel components only!
6. Wipe the door seal with water and a soft cloth and then thoroughly wipe dry.
7. After cleaning, plug in your appliance or switch the fuse on to turn the appliance on.

Check to ensure that the water filter has been correctly installed and has been fully rotated, sitting snugly in its niche.

After continuous prolonged use of the filter, the water system may be subject to low pressure. Cease attempts to dispense water or ice for five minutes, then try again. If the dispenser still is not functioning properly, the water pressure may generally be too low. Have it checked by a qualified person.

The shut-off valve may not be completely open. Adjust the shut-off valve so that it is open completely.

The water connection line may have kinks in it. Shut off the water supply and then straighten out the kinks. Have any damaged water connection lines replaced with original manufacturer parts, which can be purchased from your dealer.

The water filter is old or clogged. A replacement water filter can be purchased from your dealer.

It is not unusual to hear noises from refrigeration appliances, especially when the cooling function is switching on or off. The compressor motor may hum while in operation. Bubbling, gurgling or whirring noises may be heard as the refrigerant circulates.

Approximately 1" of clearance is ideal.

Draw water from the water dispenser for several minutes.  If the unpleasant taste or smell persists, exchange the water filter.

Do not use the water filter in places where the water is microbiologically harmful or is of an unknown quality without appropriate disinfection before or after connection to the water system. 

Your power cord may not be plugged in. Check it and plug in the power cord.

Power may not be flowing to the socket. Check if electricity is present at the outlet in question by using another small object that runs on electricity (e.g. hairdryer). If electricity is not present, consult an electrician.

The fuse may have blown or the circuit breaker may be tripped. Replace the fuse or reset the circuit breaker.

The light switch may be sticking. Attempt to move it so that it is no longer sticking.

The light bulb may be defective. Defective LED light bulbs must be replaced by a qualified service technician. please schedule a service visit.

Check to ensure that the water filter has been correctly installed and has been fully rotated, sitting snugly in its niche.

For certain models, the Water Filter Symbol will continue to flash until the “Light/Filter” Button or the “Super Cool” Button has been pressed down simultaneously with the “Ice” Button for 3 seconds. After this is done, the Water Filter Symbol will stop flashing and the new filter will be activated. Refer to your product’s Use & Care Guide for additional information.

Water filters improve the quality and taste of your water. The filter should be replaced every 6 months. After 6 months has passed, the flashing Water Filter Symbol will prompt you to replace the filter. Water filters can be purchased from your dealer.

Install the water filter according to the instructions in the Use & Care Guide or the instructions included with the water filter. You can also view our How-to-Videos for instructions on how to change a water filter, which is located either at the bottom of your refrigerator or inside it.

When water flows through the water filter for the first time it may contain carbon dust from the filter cartridge. These suspended particles are not harmful. They will disappear after a short period of time.

Suspended particles are formed by mineral deposits when water is frozen and then allowed to thaw. These suspended particles are not harmful. They will disappear after a short period of time.

The door may not be closed properly. Ensure that the contents of the refrigerator (including food items and interior drawers) are not preventing the door from closing properly. Check the door seals and clean or correct as necessary. Ensure that the refrigerator is aligned properly with a level.

Depending on your refrigerator’s geographic location, humidity may be very high. If this is the case, this is normal.

Your power cord may not be plugged in. Check it and plug in the power cord if necessary.

You may be experiencing a power outage.

Power may not be flowing to the socket. Check if electricity is present at the outlet in question by using another small object that runs on electricity (e.g. hairdryer). If electricity is not present, consult an electrician.

The fuse may have blown or the circuit breaker may be tripped. Replace the fuse or reset the circuit breaker.

The appliance may have just been installed and switched on. It normally takes approximately 12 hours for the water to cool.

The water may have been in the lines for an extended period of time and has now adjusted to the room temperature. Fill and discard the first 15 glasses of water.

38°F (3.3°C) for the refrigerator and 0°F (-17°C) for the freezer.

This is quite normal. Moisture will accumulate on the rear wall and become drops of water, which will then freeze. When the auto defrost operates the ice will melt and run down the rear wall into the gulley, which will direct it down the duct and into a reservoir on top of the compressor from where it will disperse into the atmosphere. Make sure that nothing in the refrigerator touches the rear wall or it is likely to become wet.

We recommend that a Bosch authorized servicer change the seal around the refrigerator door.
Please schedule a service visit.

This is due to air bubbles. This is normal when using the water dispenser for the first time. The air bubbles will disappear after a short period of time.

Follow these step-by-step instructions:

1. Remove the grate
2. Wipe out the water that has collected in the catchment tray with a sponge or other absorbent cloth.
3. If desired, disinfect the catchment tray with a pH-balanced dishwashing liquid and wipe dry when finished.

If the digital display of your freezer is flashing, this indicates that the temperature dropped below -6.8°F (-21.5°C). This could be due to a number of reasons varying from the door accidentally being left open, a large quantity of warm food being placed into the freezer and thus the refrigerator overcompensating for the warmer temperature, the power supply being disrupted, etc.

Press and hold the “Alarm” Button (see below for what it looks like) and it will indicate the highest temperature reached since the last time the button was pressed. When the button is released, the display will revert back to normal, assuming that there is no longer a problem.

The condensation water drainage channel may be blocked. You can find this on the rear side of the refrigerator interior. Dry the bottom of the refrigerator and clean the drainage channel and the outlet hole with a cotton swab or other similar item. You can avoid this problem by cleaning the drainage channel regularly.

If placed in a cold location, the freezer may begin to defrost or completely defrost. Most refrigerator-freezers will only operate satisfactorily in an ambient temperature down to 50°F (10°C), although some models require a minimum of 64°F (17.7°C) to operate. This may seem strange but the unit’s thermostat governs the operation of the freezer and if the ambient temperature drops to either of the temperatures mentioned above the refrigerator will switch off. That will not be a problem for the refrigerator, which should be cool enough to keep its contents safe, but it will mean that the freezer will cease to work.

Your power cord may not be plugged in. Check it and plug in the power cord.

Power may not be flowing to the socket. Check if electricity is present at the outlet in question by using another small object that runs on electricity (e.g. hairdryer). If electricity is not present, consult an electrician.

The fuse may have blown or the circuit breaker may be tripped. Replace the fuse or reset the circuit breaker.